SHIPPING & FULFILLMENT POLICY

SHIPPING & FULFILLMENT

 

Thank you for your purchase. Once we have confirmed your payment, we will prepare and ship out your order out within 24-48 hours.

Once your order has been shipped out, you will receive an email notification with the tracking number and tracking details inside.

 

DO YOU SHIP INTERNATIONALLY?

 

We provide domestic shipping, which will be calculated during checkout. For international shipping, the cost will vary depending on your location. Please email us at orders@faceitmasks.net to get an exact quote or with any questions.

 

HOW DO I TRACK MY ORDER STATUS?

You can track your order online 24 hours/7 days by following these steps:

  1. You will receive a confirmation email following your purchase

  2. Once your order has been shipped, a USPS shipping number will be sent to you in order to track the progress of your shipment

 

If you are unable to track your package on the courier tracking page, please do not panic. This means that your parcel was just picked up by our respective courier partner and it is not scanned into the system yet. The tracking information with our logistic partners will be available within 24 hours after shipping

 

Please contact us at orders@faceitmasks.net with your order number and the item’s details if you are still unable to track your parcel by the following business days after item has been shipped out. We will assist you to resolve the issue with immediate action.

 

WHEN WILL I RECEIVE MY ORDER?

After your order is shipped out, you can expect to receive your order within 2-5 business days.

 

 

Please reach out to us at orders@faceitmasks.net if you have any questions.

 

CAN I CANCEL MY ORDER AFTER ORDER HAS BEEN SHIPPED?

 

Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped, due to COVID-19 health and safety policies

 

 

CAN YOU DELIVER THE PACKAGE TO MY OFFICE?

We will deliver your order following the address you provide during checkout, whether it is your house address or office address.

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